You can reach our Customer Service team during the following hours (excluding public holidays):

• Mon to Fri: 8am to 5pm

Email: support@overboardcanada.ca

Phone: 1-888-624-7832

We'll be happy to assist you with any queries!

Orders placed before 2pm, Monday to Friday, are dispatched the same day. Orders placed after 2pm, on weekends, or public holidays will be dispatched on the next working day.

Delivery options:

• Standard Delivery: Shipping rates are calculated at checkout based on the size and weight of your order, as well as the delivery destination. Orders are shipped with Canada Post or FedEx.
  
• Express Delivery: Available at checkout for eligible destinations. Shipping rates are calculated based on your order and location.

💡 Delivery costs are automatically calculated at checkout, ensuring you receive the best available shipping options for your order.

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery time-frame, contact us at support@oceanairtec.com and we’ll be happy to help.

We offer hassle-free returns and exchanges within 30 days of receiving your order, as long as the items are unused and in their original packaging.

If you'd like to return or exchange an item, please contact us at support@oceanairtec.com with your order number, and we’ll guide you through the process.

For full details, please refer to our Returns & Exchanges Policy.

Simply enter your email address in the footer text entry field found at the bottom of every page, then click the 'Subscribe' button.

You'll be kept up-to-date with the latest OverBoard products, competitions, and promotions.

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@oceanairtec.com.