Easy Exchanges & Returns

We want you to love your OverBoard gear — but if something isn't quite right, we've made returns and exchanges simple and straightforward.

You can return or exchange any product within 30 days of receiving it, provided it is unused, in its original packaging, and with all original tags attached.

To arrange a return or exchange, please contact our Customer Service team at support@overboardcanada.ca. We'll provide full instructions and be happy to assist with any questions.

Please note that return shipping costs for change-of-mind returns and exchanges are the responsibility of the customer. If your item is faulty or incorrect, return postage costs may be reimbursed in accordance with our Returns & Exchanges Policy.

This policy applies to products purchased from www.overboardcanada.ca.

FAQS

WHAT’S THE PROCESS FOR RETURNING AN ITEM?

WHAT'S THE PROCESS FOR RETURNING AN ITEM?

Returning an item is simple:

1.) Contact support@overboardcanada.ca with your order number and details of the item you'd like to return.

2.) Our team will provide instructions on how and where to send your return.

3.) Securely package the item in its original condition, including all original packaging and tags.

4.) Send your return using a tracked postal service. We recommend keeping your proof of postage until your return has been processed.

5.) Once we receive and inspect your return, we'll process your refund or exchange as quickly as possible.

If you have any questions about your return, our Customer Service team will be happy to help.

WHO COVERS THE COST OF RETURN SHIPPING?

For change-of-mind returns and exchanges, return shipping costs are the responsibility of the customer.

If your item is faulty or you have received an incorrect product, please contact support@overboardcanada.ca. Once the issue has been confirmed, return postage costs may be reimbursed up to $10 CAD in accordance with our Returns & Exchanges Policy.

We recommend using a tracked postal service, as items remain your responsibility until they reach our warehouse.

If you have any questions about the returns process, our Customer Service team will be happy to help.

IS IT POSSIBLE TO EXCHANGE MY ITEM FOR A DIFFERENT PRODUCT?

Yes, you can exchange your item for a different product, size, or colour, provided it is unused, in its original packaging, and returned within 30 days of delivery.

Simply email support@overboardcanada.ca with your order number and details of the item you'd like instead, and our team will be happy to assist.

Any price difference will be refunded or charged accordingly. Please note that return shipping costs for change-of-mind exchanges are the responsibility of the customer.

For full details, please refer to our Returns & Exchanges Policy.

CAN I RETURN OR EXCHANGE A GIFT ORDER?

Yes, gift orders can be returned or exchanged, as long as the item is unused and in its original packaging, and the return is requested within 30 days of delivery.

If you received an item as a gift and would like to return or exchange it, please email us at support@oceanairtec.com with the order details (if available) and we’ll guide you through the process.

WHEN WILL I RECEIVE MY REFUND AFTER RETURNING AN ITEM?

Once we receive your returned item, we aim to process your refund on the same day.

After the refund is processed, it may take 3–5 working days to appear in your account, depending on your payment provider.

If you haven’t received your refund after this time, please contact us at support@oceanairtec.com and we’ll look into it for you.

MY REFUND HASN’T ARRIVED YET—WHAT SHOULD I DO?

Refunds usually take 3–5 working days to appear in your account after we process them.

If that time has passed and you still haven’t received your refund, please check with your bank or payment provider first. If there’s still no update, contact us at support@oceanairtec.com with your order details, and we’ll investigate it right away.

WHAT IF MY OVERBOARD PRODUCT IS FAULTY?

In the rare event that your OverBoard product arrives faulty or develops a fault over time, we have a fair and straightforward faulty goods policy.

Please email a photo of the issue along with a brief description to support@oceanairtec.com.

If the fault is confirmed as a manufacturing defect, we’ll send you a brand new replacement—simple as that.

Testing can take up to 5 working days, but we’ll aim to get back to you as quickly as possible with an outcome.