Fast, Reliable Delivery Across Canada.

At OverBoard, we aim to get your order to you quickly and hassle-free. Shipping rates are calculated automatically at checkout based on the size and weight of your order, as well as your delivery location.

Orders placed before 2pm, Monday to Friday, are dispatched the same day with full tracking and typically arrive the next business day, even with standard delivery. Orders placed after 2pm, on weekends, or public holidays will be dispatched on the next working day.

We ship with trusted delivery partners, including Canada Post and FedEx, to ensure your gear arrives safely and on time.

Scroll down for answers to common delivery questions and everything you need to know before placing your order.

FAQS

HOW QUICKLY WILL I RECEIVE MY ORDER & HOW MUCH DOES IT COST?

Orders placed before 2pm, Monday to Friday, are dispatched the same day and typically arrive within 1–3 business days for most Canadian destinations. Orders placed after 2pm, on weekends, or public holidays will be dispatched on the next working day.

Delivery options:

Standard Delivery: Shipping rates are calculated at checkout and sent via Canada Post or FedEx.

Express Delivery: Available for eligible destinations, with rates calculated at checkout and delivery provided by Canada Post or FedEx.

💡 Shipping costs are automatically calculated at checkout based on the size and weight of your order, as well as your delivery location.

WHO DO YOU USE FOR SHIPPING AND DELIVERY?

For Standard and Express Delivery, we use trusted carriers including Canada Post and FedEx.

If you have a preferred courier or would like to discuss alternative delivery options, please email support@overboardcanada.ca and we'll do our best to accommodate your request.

WHERE ARE ORDERS SHIPPED FROM?

All orders are shipped from our Canadian warehouse facility, helping us provide fast dispatch and maintain the highest standards of quality and service.

MY DELIVERY IS TAKING LONGER THAN EXPECTED—WHAT SHOULD I DO?

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery timeframe, contact us at support@oceanairtec.com and we’ll be happy to help.

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@oceanairtec.com.

I’M MISSING AN ITEM FROM MY ORDER—WHAT SHOULD I DO?

We’re sorry to hear that! Please double-check the packaging and your Order Confirmation to make sure the item wasn’t sent separately.

If the item is still missing, get in touch with us at support@oceanairtec.com and we’ll resolve the issue as quickly as possible.

I’VE RECEIVED THE WRONG ITEM—WHAT SHOULD I DO?

We’re really sorry about that! If you’ve received the wrong item, please contact us at support@oceanairtec.com with your order number and a photo of what you received.

We’ll get it sorted for you as quickly as possible.

MY TRACKING SAYS MY ORDER IS BEING RETURNED TO SENDER—WHAT SHOULD I DO?

If your tracking shows that your order is being returned to us, it may be due to an incomplete address or a missed delivery attempt.

Please contact us at support@oceanairtec.com with your order number so we can investigate and arrange a redelivery or refund, depending on your preference.

MY ORDER HASN’T ARRIVED, BUT THE TRACKING SAYS IT’S BEEN DELIVERED—WHAT SHOULD I DO?

We’re sorry to hear that! If your tracking shows the order as delivered but you haven’t received it, please try the following:

  • Check with neighbours or household members in case it was accepted on your behalf.
  • Look around your property for safe places where it may have been left (e.g. porch, shed, bin area).
  • Review the tracking details for delivery notes or a photo from the courier.

If you still can’t locate the parcel, contact us at support@oceanairtec.com and we’ll help resolve the issue as quickly as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER CHECKOUT?

If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please email us as soon as possible at support@oceanairtec.com with your order number and the correct address.

Once an order has been shipped, we’re unable to change the delivery address. However, we’ll do our best to assist you with any available options.

WHAT COUNTRIES DO YOU SHIP TO?

Our Canadian website currently ships to addresses within Canada only.

If you're shopping from outside Canada, please visit one of our international stores:

• United Kingdom – over-board.co.uk
• Australia – over-board.com.au
• Europe – overboard.eu
• Japan – overboard-japan.jp
• Singapore – overboard.sg
• United Arab Emirates – overboard.ae
• United States – over-board.com

Not sure which store is right for you? Email us at support@overboardcanada.ca and we'll be happy to help.