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Delivery Details


DELIVERY DELAYS

Expect order delivery delays over the next few weeks due to adverse weather.

As our distribution facility is located in Victoria BC, expect extended shipping and delivery times over the next few weeks as BC deals with a significantly impacted infrastructure from the unprecedented rain fall and flooding. The rapidly changing situation currently has no freight moving out of the province other than Air. This has also been greatly restricted under the Provincial emergency order that is now in effect putting the movement of all goods into a priority order of need under the authority of the Province of British Columbia.
 

DELIVERY COSTS

The shipping fees are calculated at checkout with Canada Post & FedEx and are dependent on the final size / weight of your order, and the address you need the item(s) delivered to.

SAME DAY DISPATCH

Orders received before 2pm, Mon to Fri will be dispatched the same day, typically arriving the next day even on standard delivery.

Orders placed on public holidays, weekends and after 2pm on Fridays will be dispatched on the following working day. 

CHANGES TO ORDERS / CANCELLING ORDERS

Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted. This also includes changing styles, colours and/or sizes.


We may be able to cancel your order prior to dispatch, but we cannot guarantee this. Most orders are dispatched within 1 - 2 hours of receipt and we cannot cancel your order or make changes to your address after this time.


To enquire about changes or cancellations, please email our Customer Service team at support@overboardcanada.ca.

LATE DELIVERIES

If you have not received your delivery within the specified time frame, please contact our customer service team at support@overboardcanada.ca.